Terms and Conditions

Last updated: April 05, 2026

1. Introduction

Welcome to Leyton Boilers ("we", "our", or "us"). These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, you must not use our services.

2. Company Information

Business Name: Leyton Boilers
Contact Email: leytonboilers@gmail.com
Contact Phone: 0800 654 6211
Location: Leyton, London, United Kingdom

3. Services

We provide professional gas services including but not limited to:

• Boiler installation, servicing, and repair
• Gas Safety Certificates
• Vented and unvented cylinder installation and maintenance
• Air conditioning installation and servicing
• Power flushing services
• Emergency callout services

All our engineers are Gas Safe registered and fully qualified to carry out gas work in accordance with UK regulations.

4. Booking and Appointments

When booking our services:

• Appointments are subject to availability
• We will confirm your appointment by phone or email
• You must provide accurate contact and property information
• We reserve the right to reschedule appointments due to emergencies or unforeseen circumstances
• Cancellations must be made at least 24 hours in advance to avoid cancellation fees

5. Pricing and Payment

Our pricing:

• Prices quoted are estimates and may vary based on the actual work required
• We will provide a detailed quote before commencing work
• Payment is due upon completion of work unless otherwise agreed
• We accept cash, bank transfer, and card payments
• All prices include VAT where applicable
• Emergency callout fees may apply outside normal business hours

6. Warranty and Guarantees

We provide:

• Workmanship Guarantee: All work is guaranteed for 12 months from completion date
• Parts Warranty: Manufacturer warranties apply to all new parts installed
• Service Guarantee: If you are not satisfied with our service, please contact us within 7 days

Warranties do not cover damage caused by misuse, neglect, or unauthorized repairs.

7. Health and Safety

We are committed to health and safety:

• All work is carried out in accordance with Gas Safe regulations
• We follow all relevant health and safety legislation
• We hold appropriate insurance coverage
• You must provide safe access to the work area
• We reserve the right to refuse work if conditions are unsafe

8. Limitation of Liability

Under UK law:

• Our liability is limited to the value of the work carried out
• We are not liable for indirect or consequential losses
• We are not responsible for damage to property that existed before our work
• We maintain appropriate public liability insurance
• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence

9. Your Responsibilities

As a customer, you agree to:

• Provide accurate information about your property and requirements
• Ensure safe and clear access to the work area
• Make payment as agreed
• Follow any instructions provided regarding the use of installed equipment
• Notify us immediately of any issues or concerns

10. Complaints Procedure

If you have a complaint:

1. Contact us directly by phone or email within 7 days of the work completion
2. We will investigate your complaint and respond within 14 days
3. If you are not satisfied with our response, you may refer the matter to:
• Gas Safe Register (for gas-related issues)
• Citizens Advice (for consumer rights advice)
• Alternative Dispute Resolution (ADR) schemes

11. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Leyton Boilers and is protected by UK copyright laws. You may not reproduce, distribute, or use any content without our written permission.

12. Website Use

When using our website:

• You must not use the website for any unlawful purpose
• You must not attempt to gain unauthorized access to our systems
• You must not transmit any viruses or malicious code
• We reserve the right to modify or discontinue the website at any time

13. Data Protection

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for details on how we handle your personal information.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: leytonboilers@gmail.com
Phone: 0800 654 6211
Address: Leyton, London, United Kingdom